Frequently Asked Questions

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE.

We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

All VIP packages must be purchased online. Packages will be available during the presale on and public on-sale periods as communicated on the official event website.

After clicking “Buy Now” next to your desired package, you will be directed to our official ticketing partner to complete your purchase.

Yes. VIP packages are limited to 4 tickets per transaction.

Age restrictions vary by venue. Most shows are open to all ages, but we recommend checking your local venue’s website for specific age policies.

If you require ADA accommodations for your concert experience, please submit your request as soon as possible by contacting us HERE and include the following information:

• PURCHASER EMAIL –
• PURCHASER NAME –
• SHOW DATE & CITY –
• 100x ORDER# –
• PACKAGE NAME –
• # OF TICKETS IN ORDER –
• ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

Accessible seating accommodations will vary based on venue availability. Once your request is received, we will go over all available options.

All merchandise will be distributed at the 100x VIP check-in on the day of the event and must be picked up then!

Please note we cannot ship merchandise before or after the event.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details may vary per show depending on the artist and venue schedules. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

No. Please see our Purchase Policy for additional details.

All 100x packages are non-refundable. Please refer to our Purchase Policy for full details.

For additional inquiries, you can reach out by clicking the chat icon in the bottom right corner or contacting us HERE. We would be happy to assist you!

If your selected VIP package offers multiple ticket types, you will have the opportunity to select either Premium Reserved or General Admission during checkout. Please review ticket details carefully to ensure you select your preferred option.

General Admission (GA) tickets allow entry to the event without an assigned seat. You may be given access to a designated GA area, but seating/standing locations are first-come, first-served.

GA VIP packages include early venue entry (where available), allowing guests earlier access to the venue.

A Premium Reserved VIP ticket includes a specific assigned seat. Seat location details will be displayed during the purchase process before you complete your order.

No. Platinum tickets are not VIP tickets and do not include VIP amenities or access. Please ensure you select the correct VIP package before completing your purchase.

Ticket delivery options will be presented during checkout and vary by venue. Please review delivery details carefully when completing your purchase.

VIP packages do not include parking. Please check the venue’s official website for more information regarding venue parking.

Bag policies vary from venue to venue. Please visit the venue’s official website for current policies and permitted items.